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Ruling
Resolved - This player has become non- responsive and we assume that they've received their funds from Rich Casino.
Read our Rich Casino Review.
Player's Complaint
I played slots on Rich Casino and won $1,100. I was told I have to play through any bonuses I was given to reach the clearing amounts, which I did. I verified that the funds were clear and were in my account and was able to withdraw them. I asked support a few times (please see attached) if there are any limitations on my withdrawal and was told no that after I verified my account (which I did) the funds would be mine to withdraw. So, they verbally told me more than one time that I was able to withdraw the full $1,100 with no limitations.
I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is 'sure'
Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Video poker practice online. Why are they saying one thing one day and then when I try to withdraw money they tell me something else?
This seems like a scam if you play and win money but then are blocked from withdrawing the full amount.
8 Responses
Hi bentbrandon - welcome back!
Before going any further I have to make clear that you are responsible for ensuring that you know all terms and conditions associated with any bonus you claim BEFORE you play. In this instance asking Live Chat AFTER completing the wagering requirements for a bonus whether there are any withdrawal restrictions would not be considered to over-rule the terms you agreed to at the point you received the bonus.
If this occurred before you commenced play that's a different story.
We are also waiting on a response to your other complaint as well.
Thanks,
ThePOGG
Hi bentbrandon,
I need you to confirm whether this conversation took place before or after your play? Online casino promo codes.
Thanks,
ThePOGG
Yes, they had told me that before I commenced playing. I wanted to ensure I knew their terms so had asked 3 times actually and each time they told me once I cleared the restricted play amount I would then be able to withdraw the full amount won. I asked them to confirm this again a couple of times and each time they told me that yes, the full amount is withdrawable after i play through the restricted amount on the bonus.
Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25. Then I was told I need play a min of $1400 in order to withdraw. They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.
This time they told me I had to fill out a voucher to withdraw funds. They also asked me again for the same ID I already sent them with the voucher. I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.
I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw. I play in spanish.
I have tried to contact them at [email protected] regarding this but they ignore my emails.
Here is some additional recent information: Rich Casino has stated today that I was told by chat support that I am limited to only $200 for a withdrawal and the remainder would be voided. As, I have supplied the chat records you can clearly see that this in fact is not correct. I assured that I would be able to withdraw whatever I won, as long as I played through the bonus restriction, which they confirmed I had done so before I even finished my play.
I have also tried to withdraw monies and they have cancelled the request at least 3 times. The first time they said that i could not use a bank wire transfer because the minimum withdraw was not met, even though they in fact are the ones that told me to use a money wire transfer!
After asking them several times they told me to use ecopayz. I then made a withdrawal using ecopayz and they also cancelled that. They then said they cancelled because they didnt have my ecopayz account number BUT to even withdraw funds through ecopayz on Rich Casino you have to input your ecopayz account number so them saying they dont have my account number is impossible. I then emailed the account number 3 different times and requested an update but they have ignored my emails.
Hi bentbrandon,
I've managed to get a response from the operator regarding this issue. They inform me that you were cashed out in full ($1100) on the 17th. Can you confirm this?
Thanks,
ThePOGG
Hi bentbrandon,
Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi bentbrandon,
If we haven't heard from you by Friday the 23rd of June we'll assume you've received your funds and I'll close this complaint.
Thanks,
ThePOGG
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RichCasino Review – First Impression
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Another site that may look a little familiar is Rich Casino. The site was launched in 2009 and has a distinctive black and gold colour that gives it an air of class.
There are quite a few similarities between it and other sites but the casino itself runs very well and it's easy to see why they are keeping things so similar. It works well on both desktop and mobile. The site ultimately looks really elegant and you'll find that the left side navigation menu works a treat and with popular games providers backing them, you'll know that you're going to get a fantastic experience.
You'll see that RichCasino features the popular 5th Street Races promotion, a constant and ongoing promotion where you'll be able to earn cash and real money prizes just by playing along at the casino.
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Casino Software Platform and Favourite Games
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RichCasino has quite the line up of software providers and you'll be able to play games from the likes of BetSoft, Rival, Pragmatic Play, Vig and Parley Entertainment just to name a few. The quality of games on offer is absolutely staggering and you'll be able to have your veritable pick of the casino!
You'll get to play plenty of slots, from 3-reel to 5-reel and classic too. You can try progressive jackpot slots or just some plain old pokies. You can enjoy live casino games, table games, video poker and even bingo. You will get to try some top games like Wolf Treasure, Safari Delux and Dragon Wilds.
If you're more into your table games than your pokies, you'll find a list of different table games with a bunch of varieties of the better ones. Roulette can offer you Zoom Roulette, European Roulette or American Roulette. If you're more of a blackjack player, then come and play Royale, Double Exposure or Super 7! You can also play a few variations of baccarat too.
As far as live casino games go, you can player different types of roulette, baccarat, and blackjack. You can even enjoy Game of Thrones Bingo and video poker like Deuces Wild, Three Card Rummy or Jacks Or Better.
- Pokies
- Video Slots
- Progressive Slots
- Blackjack
- Roulette
- Baccarat
- Bingo
- Live Casino
Play These Rich Casino Pokies For Free
RichCasino Mobile
As a player, it's an important thing to ensure that the casino you choose to spend your hard-earned real money at is one that accepts the type of player you are. If that's someone who likes to sit at home on a desktop or laptop to play, then that's fine. But if you're someone that likes to have a cheeky go at the pokies while on the move, then mobile compatibility should be important to you.
This is why it's super important for a casino these days to have a fully responsive mobile lobby and thankfully RichCasino does. Not only is it fully supportive of mobile, it's also one of the better ones that our review team plays at. You'll get to experience games in all their glory on your smartphone or tablet device and you'll find that you get the same old fantastic experience whenever you play.
Games these days have been adapted to be more suited to mobile devices. By doing so, the software providers have had to make the games a little smaller by removing some of the glitz and glamour that their PC counterparts might see and making them use less data when you play. These contribute to the RichCasino mobile experience by giving players the best of both worlds.
Big Progressive Jackpots
Thanks to the amount of software providers that help RichCasino along the way, there are a few great progressive jackpots on offer. You can spin the reels on the likes of Reel Gangster, Diablo and Black Diamond, some of the bigger ones on offer.
There are also a couple others that have been known as millionaire makers and pokies like Legend of the Nile, Greedy Goblins and Charms and Covers are also really popular, and for good reason.
Other Bonuses & Promotions
The bonus and promotion packages at RichCasino change quite often, so it always helps to check in from time to time whenever you play. You won't find any no deposit bonus codes at the site, which is unfortunate as they have existed there before.
You'll find a new bonus every day at RichCasino as there is one for every day of the week. You can even win a Rolex for placing first, as well as some fantastic cash prizes in the current running tournament. There are many different tournaments running at any given time at RichCasino, so be sure to keep you eyes on that too.
Customer Service and Support
RichCasino has an extremely broad FAQ section where players will get the answers to their burning questions. It's really quite astounding to see how much help the FAQ is because it ranges across all different topics and comes from real world questions from customers like yourselves.
If for some reason you're unable to find what you're looking for at the FAQ, then you can always contact RichCasino as customer support is something it prides itself on. They have a friendly customer support team that is available through the live chat feature on offer 24/7. If that isn't what you're looking for then you can contact them via phone and email too.
- Email: [email protected]
- Phone: 1-800-274-7345
- Live Chat: Yes
Casino Banking – Deposit and Withdrawal Methods
You'll find plenty of different banking options available to you at RichCasino. You can use classic deposit methods like VISA and MasterCard and then get deposits done through ewallets like ecoPayz and prepaid cards such as Neosurf and Flexepin.
You'll also be able to deposit through cryptocurrency with Bitcoin.
The withdrawal options are a little more limiting as you'll not be able to pop the money straight into your credit card or your ewallets. You can do bank transfers through bank wire where you'll be able to claim your real money straight into your bank account. You can also request Paper Check or eCheck too, so you do have a few options, but some that people might not choose to use.
Casino Withdrawal Speed and Reversal Time
Ewallet Withdrawal Turnaround
2 - 5 Days
2 - 5 Days
Bank Transfer Withdrawal Turnaround
10 - 12 Days
10 - 12 Days
Checks Withdrawal Turnaround
21 - 28 Days
21 - 28 Days
Easy Withdrawal Casinos
Minimum Withdrawal Amount
50
50
Is Manual Flush Supported?
No
No
Withdrawal speeds can take some time and the bank wire, Paper Check and eCheck all are said to take between 3 and 5 business days. RichCasino also takes a day or two to process the actual withdrawal, so you may find yourself waiting upwards of a week for the money to be in your bank account.
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If you're like to cancel a request to withdraw, you can head to your Account Page and click cancel on the pending withdrawal. This will be immediate and as soon as you click it, the money should be available in your RichCasino account once more.
Casino Facts
Year Established
2008
2008
Jurisdictions
Curacao
Curacao
Live Dealer
Yes
Yes
Quick Withdrawal Casino
Average Payout
97.42%
97.42%
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Self-Exclusion Policy
Yes
Yes
Summary
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The review team all agreed that RichCasino is a great place to play. As Australians playing in AUD, it was nice to see that the currency was quite easily accepted and we could deposit using so many methods. The withdrawals were a little disappointing but the casino makes up for it completely with having so many games on offer.
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The review team thought the bonuses and promotions were also very generous and having something new each day was quite a nice method of doing things. The 5th Street Races promotion is also a neat added bonus to add to any online casino experience. RichCasino is one that definitely comes highly recommended.